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Apr 21, 2017 FBR launches Customer Complaint Management system

Federal Board of Revenue (FBR) has launched a state-of-the-art Customer Relationship Management (CRM) system to respond to queries and complaints of taxpayers and general public promptly and efficiently.
"Our customer care and facilitation services are now venturing into a more response regime where all queries, complaints and concerns of our valued taxpayers will be responded to within 48 hours through the CRM," said Chairman FBR Dr. Muhammad Irshad while inaugurating the Complaint Management System here at the FBR House.
He said the installation of the CRM was a great leap forward and a vast improvement on the previous arrangement which lacked a proper mechanism for tracking, categorizing, monitoring and archiving taxpayers complaints which took two to three months for their resolution. "In a very short span of time, we focused on these problems and came up with solutions that have significantly improved taxpayer facilitation," he said.
Earlier explaining major features of the CRM, Member Information Technology FBR Ms. Nausheen Javed Amjad disclosed that with the installation of the CRM, the number of agents in our calls center and email teams had also been increased to meet the increased demand at peak hours. Similarly, training manuals in professionalism and courtesy, Income Tax, Sales Tax & FED had also been prepared and staff trained in them to improve quality for calls received and emails responded. The hold time had been reduced to 30 seconds while 80 % emails were being responded within 24 hours. Due to success of CRM, it had been introduced at field offices of FBR as well to digitally communicate with FBR (HQ) regarding software-related issues.
Meanwhile, Chairman FBR Dr. Muhammad Irshad had a busy day as he launched and introduced various projects and initiatives, including inauguration of a daycare centre, newly-established conference rooms and administration of oath to Dr. Saleem Ahmad Ranjha on his appointment as the first CEO of FBR Foundation. Earlier, he accompanied Special Assistant to PM on Revenue Senator Haroon Akhtar Khan who inaugurated a special designed and constructed ramp at the entrance of FBR House to facilitate entry of physically handicapped visitors. Both the dignitaries also planted saplings in the lawns of the FBR House. A newly-constructed driveway leading the gate at the back of FBR House to the main building was also inaugurated. At a separate ceremony, selection of FBR employees and Revenue Division for performance of Haj was also made through a ballot. Later, Senator Haroon Akhtar Khan and Chairman FBR Dr. Muhammad Irshad had a brief interaction with the media persons whose queries about revenue collection efforts of FBR and other economic and fiscal policy issues were answered. Copies of recently updated and published tax law books and brochures of FBR as well as Annual Report for the year 2016 by the Directorate General of Intelligence & Investigation Inland Revenue were also presented to media persons.


Hamid Raza Khan
Secretary (PR)

Mar 29, 2017 FBR activates dispute resolution forum; ADRC panels for 15 cities notified

Federal Board of Revenue (FBR) on the advice of Tax Reforms Commission has activated the forum for Alternate Dispute Resolution under the existing legal framework, in view of the fact that presently 27,000 appeals are pending before Appellate Tribunal Inland Revenue (ATIR) and 5,000 cases before the Customs Tribunal.
It may be added that approximately 13,000 cases are pending before various High Courts while around Rs 300 billion revenue is stuck up in appeals. Realizing the enormity of huge stock of appeals and gigantic target for the last quarter of fiscal year 2016-2017, FBR has notified panels of professionals including members of civil society having impeccable integrity have been included in the panel for dispute resolution.
Alternate Dispute Resolution Committees ADRCs shall be formed within 60 days of receipt of application from taxpayers. The ADRCs shall furnish its recommendation within 90 working days. The recommendations of ADRCs shall be assented or otherwise by FBR within 90 days and if no decision is taken by FBR after the expiry of 90 days, the recommendation of ADRCs shall be binding. In this connection ADRC panels for 15 cities have been notified which will be helpful in resolving pending tax disputes through alternate dispute resolution mechanism. The Tax Reform Commission had played pivotal role in activating these forums which were dormant since more than one decade.

Hamid Raza Khan
Secretary (PR), FATE Wing

Mar 09, 2017 FBR clarifies news reports regarding tax returns filed this year

Federal Board of Revenue has rejected claims of reduction in the number of Income Tax returns filed for the current year as compared with the last year. Certain news reports and opinions appearing in the print and electronic media on the subject have pointed out that the returns received by the FBR for the current year i.e. tax year 2016 are above one million whereas the returns received for the tax year were above 1.2 million and hence there is a decline of around two hundred thousand in the number of returns received this year. FBR has termed the above referred reports and opinions as misleading and based on a lack of understanding of the return filing cycle. It needs to be understood that there is no cut-off date for filing of Income Tax returns. Income Tax law does provide a due date for filing of returns but the taxpayers are allowed to file their returns after the lapse of the due date and sometimes file their returns for a tax year several years after the end of the tax year. A meaningful comparison of the number of returns filed for a year with the preceding year has to be for a given date because the returns for the preceding year continue to be filed even in the next year. By today the 9th of March 2017 FBR has received 1,039,291 returns that are 172.097 more than the 867,194 returns received for the tax year 2015 by the same date i.e. 9th of March 2016. Returns for tax year 2015 continued to be filed after this date and by 30th June 2016 the number of returns received became 1,028,611 and 1,202,634 by 9th of March 2017. It is therefore obvious that the figures being presented to the public by the sections of the print and electronic media do not compare apples to apples and are misleading.
Federal Board of Revenue for the information of the critics and the public at large would like to explain the reasons for the trend of return filing observed for the last year i.e. tax year 2015. The Government has introduced a scheme of differential taxation under which the non-filers of returns are subjected to a higher rate of withholding taxes on various economic transactions. This scheme was introduced as a step to create a disincentive for the non-filers by increasing their cost of doing business through higher taxation. The scheme has yielded results and the number of return filers has increased substantially over a period of three years under the present government. In order to implement this scheme FBR issues an Active Taxpayers List that is available on its website and the withholding agents are required to use this list to determine the status of filing of return by an individual or an entity so that the appropriate rate of withholding tax can be applied. Income tax rules provide that the Active Taxpayer List on the basis of returns for the latest tax period is to be issued on the first day of March following the due date of filing of returns for that tax period. Prior to the first of March the Active taxpayers List is maintained on the basis of return filed for the last tax year and not the current tax year for which the return became due. Therefore, up to the 1st of March 2017 when the Active Taxpayers List was being maintained on the basis of returns filed for the tax year 2015 the taxpayers wishing to get their names included in the Active Taxpayers List had an incentive to file the returns filed for the tax year 2015 rather than for the tax year 2016. That explains the phenomenon of receipt of a large number of returns after the due date of returns for the tax year 2015 and even after the becoming due of the returns for tax year 2016. With effect from 1st of March 2017 the basis for including the name of a taxpayer in the Active Taxpayers List has been changed from the returns for tax year 2015 to the returns for tax year 2016 and FBR expects and anticipates that in the coming days the taxpayers becoming cognizant of the change in Active Taxpayer List will start filing returns for the tax year 2016 in large numbers. Comparison of returns filed to date inspires confidence that the number of returns filed for the tax year 2016 will be substantially higher than the number of returns filed for tax year 2015. FBR is also devoting great attention to broadening of the tax network by utilizing the data of significant economic transactions available with it and the field offices have also been given targets in this regard. FBR also wishes to remind the critics that the returns for the tax year 2015 were also received by it due to its policy and administrative initiatives and the gains in this regard will not only be consolidated but also expanded.

Dr Muhammad Iqbal
Official Spokesperson FBR

Mar 02, 2017 No suspension of audit, says Chairman FBR

Federal Board of Revenue (FBR) has clarified a news item published in a section of the press claiming that the FBR has decided to suspend the audit of taxpayers for 30 days. 

In a statement released here today, FBR has clarified that the Chairman FBR has not given any such statement regarding suspension of audit cases for the period of 30 days during his visit to FPCCI as reported and all news reports to this effect are untrue and baseless

Hamid Raza Khan
Secretary (PR)

Jan 23, 2017 New software leads to 50% growth in sales tax deducted at AG offices

A dedicated software launched across all district accounts offices in July last year has resulted in an impressive 50 per cent growth in collection of sales tax withheld by AG offices from the vendors of the government departments.
"I must commend the lead role of both the current and ex-Controller General of Accounts for ensuring the successful launch of the system across all District Accounts Offices, which has now translated into over 50% growth in collection of sales tax withheld by AG Offices from the vendors of the government departments, in the period July to December, year on year basis," said Dr. Muhammad Irshad, Chairman FBR as well as Member, Inland Revenue (Operations), while addressing a special event arranged at FBR House.
The event was arranged under the auspices of the FBR’s Inland Revenue Operations Wing for acknowledgement and recognition of the cooperation extended by the Controller General of Accounts Office and its MIS team for development and launch of the SAP-withholding (Sales) tax (Automated) System for deduction of 1/5th of withholding sales tax from venders of the Government Departments whose bills are being processed through AG/AGPR offices. The event was arranged by the IR-Operations Withholding team headed by Ms Mahbooba Razzaq, Chief Withholding and was attended by senior officers of both the Controller General Accounts Office and lnland Revenue Operations Wing of the FBR.
Dr. Muhammad Irshad expressed high gratitude to Mr Asif Ali, the Ex-Controller General of Accounts, who took key decision, during his tenure, at the request of the FBR, to address the issue, identified by the Inland Revenue Operations Wing. He also thanked Hafiz Muhammad Tahir, the current Deputy General Accounts, for his continued support. The Member IR-Ops also heaped huge praise on Mr. Ammar Naqvi, the Director General (MIS/FABS), who along with his MIS team, played a crucial role in developing, testing and launching of the system across the country.
Dr. Muhammad Irshad requested the CGA team for continuous improvement of the system, so that operational issues reported at District Accounts Offices, were addressed. He also urged the current Controller General of Accounts, to extend the cover of the current system to bring government projects, both provincial and federal, under the current system. The new measure, with the collaboration of the CGA Office, should further strengthen mechanism for enhancement of the State Revenue. FBR has plans to establish such relationship with the other withholding partners as well. Some headway has been made in this regard with the Excise & Taxation department for the transfer of online data in respect of section 231B and 234. In this connection meeting will all the Provincial Secretaries, Excise & Taxation is likely to take place in near future. Initial work has been finalized with the Secretary Excise and Taxation, Sindh.

Mrs. Shagufta Khanum, the Controller General Accounts appreciated the FBR’s gesture for recognizing the efforts of the CGA team and expressed that the collaboration would be further deepened in future.
Later, during the event, in recognition of the cooperation extended, FBR shields were given away to Mrs. Shagufta Khanum, the current Controller General of Accounts, Mr. Asif Ali, the Ex-Controller General of Accounts and Hafiz Muhammad Tahir, the Deputy Controller General of Accounts. The Certificates of Appreciation were also distributed to Mr. Ammar Naqvi, the Director General (MIS/FABS) and the team, who played a key role in ensuring the successful launch of the automated system.
The event was also attended by Ms. Nausheen Amjad, Member (FATE), FBR, Mr. Abdul Hameed Memon, Chief (ST), Mr. Yousuf Hyder Shaikh, Chief (Revenue & Operations), Mr. Abdul Khalique Shaikh, Secretary (Withholding-I) and Ms. Romana Alam, Secretary (Withholding-II) and other officers.


Hamid Raza Khan
Secretary (PR-FATE)

Jan 19, 2017 Services of Nisar as FBR chairman hailed; given warm farewell by FBR officers

Glowing tributes were paid to retired FBR Chairman Nisar Muhammad at a farewell function arranged by the Members and officers of FBR here in the capital.
Special Assistant to Prime Minister on Revenue Senator Haroon Akhtar Khan also joined the entire senior FBR management in giving a befitting send-off to Mr. Nisar Muhammad who joined FBR in 1982 as a young CSS officer and came to occupy the highest office in the organisation through his professional competence, personal acumen and exemplary leadership skills honed in an illustrious career spanning over 34 years.
Speaking on the occasion, Senator Haroon Akhtar Khan described the outgoing chairman as a solid professional who always led the way in performing the prime duty of revenue generation and resource mobilisation. He said the Chairman had the ability to not only drive revenue growth but also ensured a unity of purpose and highest work ethics during his stewardship of the FBR.
Member Operations and acting Chairman FBR Dr. Muhammad Irshad also hailed the services of Nisar Muhammad in providing all-out support to further modernise and enhance the capacity of Inland Revenue Service and creating an enabling environment for the officers to work optimally for resource mobilisation.
Speaking on the occasion, outgoing Chairman Nisar Muhammad thanked his friends and colleagues in FBR for giving him a memorable farewell. He said serving FBR was a great honour and heading the organisation even greater given the amount of support and cooperation he received from the entire FBR organisation and particularly the senior hierarchy which stood behind him in every endeavour to enhance the revenues and meet the revenue collection targets. He said he felt grateful to the Almighty God for all the honours, respect and dignity with which he was able to complete his tenure in civil service.
Earlier, Member Administration Mr. Majid Qureshi, Member Customs Mr. Nasir Masroor and Member HRM Mr. Rozi Khan Burki also spoke on the occasion and paid rich tributes to Mr. Nisar Muhammad. Towards the end, souvenirs, gifts and a shield were presented to him.

Hamid Raza Khan
Secretary (PR), FATE Wing

Jan 06, 2017 FBR fetes Member Accounting Seema Majid on retirement

A meeting of the Board-in-Council of FBR was held with Chairman FBR Mr. Nisar Muhammad Khan in the chair to bid farewell to Ms. Seema Majid, Member Accounting FBR, on her retirement from service. 

In line with the tradition in FBR, the BiC meeting attended by all FBR Members paid glowing tributes to Ms. Seema Majid (BS-21) for her meritorious services for the promotion of public policy and tax culture while working on various senior positions in the Board and field formations of FBR. The Members shared their reminiscences of pleasant memories and experiences while working with the honourably retired officer. 

Ms. Seema Majid, speaking on the occasion, expressed her gratefulness to the Almighty God for enabling her to complete a remarkable phase of her life with dignity and pride and spoke profusely of the enabling and equally challenging work environment in which she shouldered her multifarious responsibilities in various positions in FBR. 
The Chairman, FBR in his remarks appreciated the services of Ms. Seema Majid and her hard work and commitment to the organization. The Chairman, FBR and all the Members highlighted the moral values and high professional standards practiced and maintained by the outgoing officer and unanimously praised the high level of integrity and honesty exhibited by her during their entire career.  The Chairman emphasized that the retired officer with her enriched experience behind her must continue contributing to the society. He wished her a healthy and prosperous life in future.
At the end, the Chairman, FBR presented souvenirs and flower bouquets to the outgoing Member of FBR.


Hamid Raza Khan
Secretary (PR), FATE Wing

Jan 05, 2017 FBR selects 93,277 tax cases for audit through computerised ballot

Hamid Raza Khan
Secretary (PR-FATE)

Dec 06, 2016 FBR clarifies ‘erroneous’ news reports about court case

Federal Board of Revenue has clarified that the reports published in some English and Urdu daily newspapers about proceedings on 5th December 2016 in Hon’ble Supreme Court of Pakistan in a hearing in the case titled CIT Sukkur versus M/s Prudential Investment Bank Limited with reference to proposed disciplinary action against a senior officer are somewhat exaggerated and convey an erroneous impression. The aspersions cast on the Prime Minister’s office through the aforementioned reports for keeping the case file pending for five months are factually incorrect and misleading. The actual position is that a summary for approval of Hon’ble Prime Minister has been sent to Establishment Division and the Summary is still to be submitted to the Hon’ble Prime Minister for taking final decision in the matter.
 It is further clarified that contrary to the press reports the Additional Attorney General did not submit before the Hon’ble Supreme Court of Pakistan that the officer has been charge sheeted and the summary sent by FBR is pending in the Prime Minister’s office for appointing an inquiry officer. Neither the FBR nor the Additional Attorney General submitted that any summary in the matter is pending in the Prime Minister's office.
 Furthermore, it is stated that the media reports claiming that the Honourable Justice Amir Hani Muslim hinted at summoning the Secretary Establishment Division and Chairman, FBR for explanation over delay in initiation of disciplinary action against the officer are also misconceived.

Hamid Raza Khan
Secretary (PR-FATE)

Nov 16, 2016 No further extension in filing of Income Tax returns beyond 30th November 2016

Federal Minister for Finance, Revenues, Statistics and Economic Affairs, Senator Mohammad Ishaq Dar on Tuesday, November 15, 2016, extended the due date for filing of Income Tax Returns/Statements by Salaried persons, Individual, AOP, and Companies till 30th November, 2016. The Minister extended the date in view of the spirit of taxpayers' facilitation. 

FBR wants to inform the taxpayers that the portal for filing electronic returns is working smoothly as is obvious from the fact that by 15th November, 2016 467,778 returns have been filed electronically whereas the number of returns filed electronically by 15 November, 2015 was 341, 810. This represents an increase of 37% in the number of returns received electronically.

In view of the position explained above, FBR wants to inform the taxpayers and the tax advisers that no further extension beyond 30th  November 2016 will be granted in the date for filing of tax returns/statements and they may file their Income Tax Returns at the earliest to avoid the consequences of late/non-filing of returns which include charging of higher rates of withholding taxes, imposition of penalty and compulsory selection for audit under the relevant provisions of the Income Tax Ordinance. 

Hamid Raza Khan
Secretary (PR-FATE)

Oct 05, 2016 FBR nets 1.1 million taxpayers, visiting NMC participants told

Federal Board of Revenue (FBR) has been able to raise the number of filers of Income Tax returns to 1.1 million while measures are being taken to raise the cost of doing business for non-filers so that they are compelled to become part of the tax system.

This was stated by Member Inland Revenue Policy Mr. Rehmatullah Wazir while briefing participants of 105th National Management Course who visited FBR today along with rector and faculty of National School of Public Policy (NSPP) conducting the course. Member Customs, FBR Mr. Nasir Masroor Ahmed also spoke on the occasion and gave the visiting officers an overview of the roles and responsibilities of Pakistan Customs Service in enhanced revenue mobilization, trade facilitation and effective border management.
Earlier, the participants and the faculty led by NSPP Rector Mr. Muhammad Ismail Qureshi were welcomed by Member Administration FBR Mr. Majid Qureshi who in his welcome address briefly explained the role and responsibilities of FBR and thanked the NSPP for choosing FBR as a key government organization for inculcating strategic thinking among the course participants engaged in public policy formulation and decision-making at higher levels.  
In his presentation on the Inland Revenue Service, Member IR Policy Mr. Rehmatullah Wazir said FBR had adopted a broad range of measures and taken steps in recent months to broaden the tax base and increase the tax net. "We believe that there is a tax potential equal to Rs 5500-6000 billion and our efforts are directed to explore all possible possibilities for realizing this potential and generating much-needed resources for socio-economic spending," he said.
He said FBR had also taken a host of measures to create distinction between filers and non-filers by raising the cost of doing business for non-filers. Similarly, new perspectives such as creation and maintenance of central data bank, simplification of tax procedures, increased reliance on direct taxes within the tax-mix, minimum tax exemptions and withholding tax, robust audit and more transparency were also being explored to promote a culture of tax compliance.
Member Customs, FBR Mr. Nasir Masroor Ahmed said the Customs was contributing significantly to overall tax revenue. He said Pakistan Customs was taking policy measures to deal with challenges in the wake of IPRs enforcement, exponential rise in international trade, more sophisticated and demanding clients, heightened security concerns, proliferation of regional trade agreements and compliance to international conventions and these challenges were being met through end-to-end electronic solutions, efficient and effective implementation of trade agreements, withdrawal of exemptions and curbing border smuggling.
Later, an interactive Q&A session followed during which visiting participants asked FBR management keen questions on dynamics of fiscal policy and taxation. Commemorative shields were exchanged on the occasion.

Hamid Raza Khan
Secretary (PR), FATE Wing

Sep 30, 2016 Extension of date for filing of Income Tax Returns/Statements for tax year 2016.

Minister for Finance, Revenues and Economic Affairs, Mohammad Ishaq Dar on Friday, September 30, 2016, extended the due date for filing of Income Tax Returns/Statements by Salaried persons, Individual, AOP, and Companies till 31st October, 2016.
The Minister extended the date in view of Eid-ul-Adha holidays falling in the month of September, 2016 and the fact that a number of taxpayers and their consultants were in Saudi Arabia for performance of Hajj. The taxpayers accordingly could not find ample time for filing their tax returns.

Therefore, in the spirit of taxpayers' facilitation, the due date of filing of tax returns/statements has been extended till 31st October, 2016.

Dr Muhammad Iqbal
Official Spokesperson FBR

Sep 07, 2016 Press Release

Federal Minister for Finance, Revenue, Economic Affairs, Statistics and Privatization has taken a strong exception to the statement of PTI, Chairman, Mr. Imran Khan wherein he has leveled serious allegations against the Chairman, FBR. The Minister for Finance and Revenue termed the allegations as totally false and fabricated. Chairman FBR is known for his integrity and commitment to honesty, the Minister said. It is unfortunate that without any evidence, the Chairman, PTI has attempted to tarnish the image of an officer of such an impeccable integrity. 

2. The Minister further stated that such baseless statements and allegations can only lead to demoralizing the employees of the FBR and affect efficiency of the organization. The Minister expressed full confidence in the leadership of the FBR and expressed the hope that before leveling such unfounded allegations, Chairman PTI will consider the adverse impact of such statements not only on the individual’s reputation but also on national institutions.

Hamid Raza Khan
Secretary (PR-FATE)

Sep 06, 2016 FBR clarifies adjustment of sales tax rates on petroleum products
It has been reported in various newspapers that the rate of sales tax on petroleum product, specially diesel and motor spirit (super petrol) has been increased with effect from 1st September, 2016. 
In this respect, it is clarified that since January, 2015, in view of falling petroleum prices in the international market, the government has been adjusting sales tax rates on petroleum products to rationalize the revenue stream as well as the consumer prices. This practice was also adopted in many countries to protect the tax revenues which were falling due to linkage with the prices. In Pakistan, however, public interest was given due priority and as a result Pakistan has the lowest petroleum prices in the region. 
If per litre impact of sales tax is considered, the present-day sales tax per litre is generally much lower as compared to the level in April 2013. The comparison is given below:

        Prices per litre (Rs./litre)

Month Motor Spirit (Super) HSD (Diesel) HOBC Kerosene Light Diesel Oil
April, 2013 14.86 15.78 19.18 14.28 13.55
September, 2016 10.71 19.00 12.86 2.06 4.64



Hamid Raza Khan
Secretary (PR)