Sep 20, 2017 FBR seeks banks' support to boost filing of Income Tax returns

Federal Board of Revenue (FBR) has started contacting country's banks and financial institutions as part of an outreach programme to boost the filing of Income Tax returns . 

As part of the initiative, a team of FBR's Facilitation and Taxpayers Education (FATE) Wing led by Member FATE, FBR, Ms Nausheen Javaid Amjad held an extensive meeting with Mr. Naeemuddin Khan, President of the Bank of Punjab (BoP) for seeking his assistance in sensitizing the BoP officers and staff with taxable income on filing of Income Tax returns. 

Ms Nausheen Javaid Amjad told the BoP's president that FBR had decided to work closely with the large multinationals and corporations of the country to build a friendly interface with them and provide them with all assistance and facilitation in all areas of taxation. She said the large organisations had done exceedingly well in reporting the salaries paid and the taxes deducted at source from their employees, and an equal degree of attention was required from them to motivate their employees with taxable income to file their tax returns and fulfill an important national obligation. 

Ms Nausheen Amjad also briefed the BoP President on the range of benefits and advantages which the bank employees could reap after becoming filers, by paying significantly lower rate of taxes on multiple business and bank transactions She also offered FBR's help and resources for conducting in-house facilitative training sessions and workshops in e-filing for the officers and staff of Bank of Punjab. 

Mr. Naeemuddin Khan, President of the Bank of Punjab, appreciated FBR's initiative of walking up to the corporate world in what he described as an "appreciable display of empathy and responsiveness" towards the taxpayers. He also welcomed FBR's technical support and facilitation in filing for his bank's employees and assured full cooperation in ensuring maximum compliance and filing of tax returns by them. 

Hamid Raza Khan
Secretary (PR-FATE)

Sep 18, 2017 FBR's drive to rope in big companies for boosting tax returns continues

Federal Board of Revenue (FBR) has stepped up its campaign of reaching out to big organisations and companies to boost the filing of Income Tax returns. 

A team of FBR's Facilitation and Taxpayers Education (FATE) Wing led by Member FATE, FBR, Ms Nausheen Javaid Amjad and Chief FATE Ms. Tehmina Aamer visited the offices of Fauji Fertilizers Company Limited and held an extensive meeting with the Company's Chief Executive and Managing Director Lt-Gen Shafqaat Ahmed (retd) for seeking his assistance in promoting filing of Income Tax returns within the company. 

Ms Nausheen Javaid Amjad told the MD that FBR had compiled a list of over 50 large corporations, financial institutions and companies to be approached by FBR in days ahead to explain to them how a majority of their employees with taxable income had been failing to fulfill a national obligation by not filing their Income Tax returns despite contributing their due tax through deduction at source. 

Ms Nausheen Javaid Amjad said FBR was aware of the organisations and companies diligently fulfilling their responsibility of reporting salary paid and taxes withheld from their employees. However, the employees of these companies were only fulfilling half of their legal obligation and the remaining half required them to file their tax returns and become filers to reap a host of dividends and advantages accrued from the filing of returns, she added. She also offered FBR's help and resources for conducting in-house facilitative training sessions and workshops in e-filing for the officers and staff of FFCL and its business concerns across the country. 

 

 
 
 
Hamid Raza Khan
Secretary (PR-FATE)

Sep 14, 2017 FBR to work with telecom companies to enhance return filing

As part of its initiative to rope in large public and private sector organisations and companies in its ongoing drive for filing of Income Tax returns, Federal Board of Revenue (FBR) has approached the country's cellular sector to facilitate the workforce employed in this sector to become part of the tax system by filing their tax returns.

FBR's effort to engage more than 50 leading corporations and companies of the country is being spearheaded by Ms. Nausheen Javaid Amjad, Member Facilitation and Taxpayers Education (FATE) Wing, who along with her team met with Mobilink's management at the company's head office and briefed them about a keen desire within FBR to facilitate the employees of large companies to file their Income Tax returns. Mobilink's CEO Aamer Ibrahim, Vice President Corporate & Economic Affairs Ibrar Khan, Chief Corporate & Regulatory Affairs Officer Syed Ali Naseer were also present. Chief FATE Wing Ms Tehmina Aamer accompanied the Member FATE.   

During the meeting, Member FATE FBR Ms Nausheen Amjad said that in pursuance of the concept of corporate social responsibility as well as build a more friendly interface with the taxpayers, FBR was trying to reach out to large public and private sector organisations and companies. "We are confident that together with companies such as Mobilink, we can boost the rate of filing as the filing of Income Tax returns is not only a legal obligation but also a national duty," she said, adding FBR was willing to provide any facilitation and training to help the Mobilink employees e-file and become part of the tax system.

Mobilink CEO Aamer Ibrahim lauded the FBR's initiative and expressed his company's full support for it. He said that as a thought leader and as one of the leading multinationals of the country, Mobilink was happy to work with FBR to boost the rate of taxation. "We would love to spearhead a positive ethos about the role of taxes in national development and how we can take the country forward," he said.

 

He also welcomed FBR's offer to help Mobilink employees e-file and instructed his team to work with FBR in the coming days to arrange facilitative sessions for the officers and staff of the company so that the company being one of the largest contributors to revenue generation efforts of FBR could also emerge as a leader with its workforce as filers and enjoying the benefits of filing in terms of reduced taxes on a range of business and bank transactions.

 

Hamid Raza Khan
Secretary (PR-FATE)

Sep 13, 2017 FBR reaches out to big organisations to boost filing of returns

Federal Board of Revenue (FBR) has started an extensive drive to boost the filing of Income Tax returns by reaching out to large public and private sector organisations and companies, facilitating their employees with taxable income to file their tax returns. 

A team of FBR's Facilitation and Taxpayers Education (FATE) Wing led by Member FATE, FBR, Ms Nausheen Javaid Amjad and assisted by Chief FATE Ms. Tehmina Aamer visited the offices of large organisations headquartered in Islamabad and sought their help and support in motivating their employees to file their tax returns. 

FBR has compiled a list of over 50 large corporations, financial institutions and companies to be approached by FBR within the next few days to explain to them how a majority of their employees with taxable income are failing to fulfill a national obligation by not filing their Income Tax returns. 

As part of this initiative launched today, FBR's team led by Member FATE met the Managing Director of Oil and Gas Development Company Limited (OGDCL) and presidents of Zarai Taraqiati Bank Limited (ZTBL) and Askari Bank Limited to apprise them of a keen desire within FBR to work with these organisations to provide them with all possible assistance and facilitation to convert their non-filing employees into filers.

 

Ms Nausheen Javaid Amjad said FBR was cognizant of the fact that large organisations and companies were ably fulfilling their responsibility of reporting salary paid and taxes withheld from their employees. However, there was a need for their top management now to step in and support FBR by emphasizing the importance of filing tax return to their employees and assuring necessary facilitation in this regard.

She said FBR is willing to conduct in-house facilitative training sessions and workshops in e-filing for their officers and staff of these organisations to help them file their Income Tax returns without any hassle. She said the filing of returns could result in potential advantages to the employees and save them from paying higher differential rate of taxes introduced for the filers and non-filers.
The MD of OGDCL and presidents of ZTBL and Askari Bank respectively appreciated the FBR's efforts for broadening of tax base and welcomed its technical support and facilitation in e-filing for their employees. They assured their full cooperation in ensuring maximum compliance and filing of tax returns by their employees.


 

 

 

 

Hamid Raza Khan
Secretary (PR-FATE)

Aug 25, 2017 FBR denies underestimation of tax liabilities

Federal Board of Revenue has denied a news report appearing in a section of the press claiming that FBR’s online system underestimates tax liabilities.

FBR categorically denies such news as manual calculation made by the assessing officer in the body of manually typed order was not in accordance with the charging provision of Income Tax Ordinance, 2001. The element of fixed tax/minimum tax as well as PTR was not looked into properly. On the other hand, the calculations made by the system are based on business rules that have been properly framed after taking all relevant legal precision.

Regional Tax Office-III Karachi has duly been directed to instruct the assessing officer(S) to use the facility of online system despite using manual tax calculations, erroneously.

Hamid Raza Khan
Secretary (PR-FATE)

Aug 23, 2017 Condolence reference held at FBR House for deceased officer

A condolence reference was held at FBR House for Mr. Mumataz Ali, a young BS-17 officer of the Pakistan Customs Service, who expired in a fatal road accident on 22nd August, 2017. 

Chairman FBR Mr. Tariq Mahmood Pasha, Members of FBR as well as officers and staff of FBR House attended the reference for the deceased officer who belonged to the Pakistan Customs Service (35th Common Training Programme) and joined the Civil Service in September 2007. The deceased was highly qualified with a master degree in Foreign Policy from the University of Sindh, Jamshoro and an MBA from the Institute of Business Administration (IBA) Karachi. 

Mr. Mumtaz Ali was serving as Assistant Collector MCC Hyderabad at the time of his tragic death. He distinguished himself as a thorough professional and a diligent and hardworking officer having a firm handle on Customs laws and procedures. To his colleagues, he was known as a humble, soft spoken and down-to-earth person.

The news of his tragic death was received with shock and anguish by the FBR officers and staff who gathered for the reference and remembered him and his meritorious services for the country and the Customs Department. 

Speaking on the occasion, Mr. Muhammad Zahid, Member (Customs) paid glowing tribute to the officer for his yeomen services for the department and expressed his deep shock on the untimely demise of the young officer. He assured that FBR would leave no stone unturned to support and assist the family of the officer in this moment of grief and sorrow. In the end, Fateha was offered for the departed soul for his forgiveness and granting him place in Jannah by Allah Almighty.  

 
Hamid Raza Khan
Secretary (PR-FATE)

Aug 17, 2017 FBR rebuts news reports about non-credit of online refunds

Federal Board of Revenue (FBR) has rebutted a news report appearing in a section of the press claiming the online transfer of Rs 23 billion sales tax refund to the claimants/exporters had not been initiated despite lapse of 8 days after the announcement made in this respect by the Minister for Finance & Revenue in FBR on 8th August 2017. 

In a statement, FBR has clarified that a sum of Rs 23.858 billion was to be electronically transferred to the claimants/exporters in July and August 2017, as per commitment of Minister for Finance and Revenue as made in his budget speech. The SBP was requested to transfer the said amount on the date of ceremonies held in FBR i.e. 15th July 2017 and 8th August 2017. The State Bank of Pakistan, in both cases, confirmed the credit of amount of sales takes refund to the respective accounts on the next working day, except an amount of Rs 260 million which could not be duly credited for various reasons such as closure of account, inactive account, incorrect account number provided by the claimant etc. 

FBR has further said that it has not received any complaint from any of the claimants/exporters to whom payments were made regarding non-transfer of the refund ammount.

 

 

Hamid Raza Khan
Secretary (PR-FATE)

Jul 26, 2017 FBR alerts taxpayers to fake emails; FIA approached to probe issue

It has been reported to Federal Board of Revenue that some hackers are using a fake webpage of FBR created for nefarious purposes. The taxpayers receive an email about their tax refund from fake email addresses e.g. rreid@voorhees.edu which appear to be originating from FBR but in fact are not. The email inform the taxpayers to collect their tax refund by clicking on the designated link to a fake website of FBR which has links to banks. FBR’s official website is http://www.fbr.gov.pk but the click leads to fake web address http://www.thefordbarn.com/media/FBR/refundportal.htm asking for their bank account number and password. If the users provide the information, their identity is compromised and their bank accounts are then hacked.

FBR categorically denies any association with these emails and advise taxpayer’s against clicking or opening any links shared in these fraudulent emails.

Federal Board of Revenue (FBR) has taken exception to fake and fraudulent emails targeting taxpayers with fake information about their refund due against their filed return.

These phishing emails are designed to obtain taxpayers' banking information in lieu of facilitating payment of their tax refund. FBR has further advised the taxpayers against disclosing any information especially related to their bank accounts via these links.

FBR has already requested FIA to investigate these fraudulent emails designed to defraud the taxpayers and to expose the culprits behind this nefarious activity. In the meanwhile, the public and the taxpayers are advised to beware of such emails designed to defraud them and refrain from sharing any information via the links provided in these emails.
 

Hamid Raza Khan
Secretary (PR-FATE)

Jul 19, 2017 FBR alerts taxpayers to fake, harmful emails

Federal Board of Revenue (FBR) has alerted the taxpayers to fake, harmful emails-cum-notices being sent to them regarding anomalies in their tax returns.

A statement by FBR has denied any association with these emails being sent from a fake email address do-not-reply@fbrgovpk.com which has no connection with FBR's email domain. These fake emails inform the targeted taxpayers the tax returns filed by them do not match their sources of income and further advise them to contact the Commissioner Inland Revenue at the earliest. These emails also reportedly carry attachments infected by harmful viruses and malware.

This nefarious activity apparently by some hackers is a type of spamming used to send viruses and malwares to the general public and taxpayers. The taxpayers and the general public are advised to ignore such fake emails and refrain from clicking any link provided in them. The receipt of such fake emails should be immediately reported to the authorities concerned.

Hamid Raza Khan
Secretary (PR-FATE)

Jul 15, 2017 Sales Tax refund payment ceremony held at FBR

The Minister for Finance and Revenue Senator Mohammad Ishaq Dar visited FBR Headquarters on Saturday, 15th July, 2017, and presided over a ceremony of payment of sales tax refunds.

It was announced by the Finance Minister in the budget speech for the year 2017-18 that taxpayers’ long outstanding demand for payment of refunds will be addressed soon and the sales tax refunds against refund payment orders (RPOs) issued up to 30th April, 2017, shall be paid in two stages. Firstly, payments against RPOs involving amount up to Rs. 1 million were to be paid by 15th July, 2017; and in the second stage refund against RPOs of amount more than Rs. 1 million shall be paid by 14th August, 2017.

In his opening remarks, the Finance Minister welcomed the new Chairman FBR Mr. Tariq Mahmood Pasha and expressed hope that the new Chairman and his team will strive to overcome the challenges and make all efforts to achieve the target for the new financial year and simultaneously accord due priority to facilitation of taxpayers. 

 

The Finance Minister stated that the government was conscious of the problems being faced by the taxpayers and is taking many steps to resolve these problems. He stated that the ceremony was part of such measures and through this first part of the commitment made in the budget speech is being fulfilled. The payment is being paid against 6853 RPOs issued by 30th April 2017, of amount up to Rs. 1 million. The next part of commitment shall also be fulfilled by making payment against RPOs with amount more than Rs. 1 million by 14th August 2017. 

The Finance Minister informed that for the first time refund payments were made through direct electronic transfer to claimants’ bank accounts through state Bank in November 2016. The payments made in the ceremony will also be transferred in the same manner to the claimants’ accounts in the next two working days. This measure, he said, is aimed at enhancing transparency and facilitation and reducing contact between tax collectors and the taxpayers.

In the concluding part of the ceremony, the Finance Minister pressed the button of FBR’s Computerized System to remit the bank advice to the State Bank for transfer of the amount involved. 

 
Hamid Raza Khan
Secretary (PR-FATE)

Jun 21, 2017 FBR fetes Member Admin Majid Qureshi on retirement

 In line with the tradition in FBR, the BiC meeting attended by all FBR Members paid rich tributes to Mr. Majid (BS-21) for his laudable services and contribution towards promotion of public policy and tax culture. The Members also shared their reminiscences of pleasant memories and experiences while working with the honourably retired officer. 

 Mr. Majid Qureshi, speaking on the occasion, expressed his gratefulness to the Almighty God for enabling him to complete a remarkable phase of his life with dignity and pride and spoke profusely of the enabling and equally challenging work environment in which he shouldered multifarious responsibilities in various positions in FBR. 

 The Chairman, FBR in his remarks appreciated the services of Mr. Majid Qureshi and his hard work and commitment to the organization and hoped the outgoing officer would use his passion for social causes and experience in a number of charities and non-profit organisations striving for humanitarian causes, for the benefit of FBR Foundation. 

 At the end, the Chairman, FBR presented souvenirs and flower bouquets to the outgoing Member of FBR. 

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Hamid Raza Khan
Secretary (PR-FATE)

Jun 08, 2017 Dr. Irshad inaugurates FBR Contact Center at FBR House

Chairman FBR Dr. Mohammad Irshad has inaugurated a newly-furbished and modernized Contact Center at FBR House to promptly respond to taxpayers' queries and provide them relevant information in real time.
Member Facilitation and Taxpayer Education (FATE) FBR Dr. Fazal Muhammad Abrejo, Chief FATE Ms Tehmina Aamer and other senior officers of FATE Wing were also present.
Briefing the Chairman about the FBR Contact Center, Member FATE Dr. Fazal Muhammad Abrejo said the facility was based on the CRM (Customer Relationship Management) Software being used by top companies in the world to improve customer’s contact experience. In January 2017, the Federal Board of Revenue implemented the latest CRM that tracks, monitors, and archives issues reported by the taxpayers. Customer can now lodge complaints by sending emails to helpline@fbr.gov.pk, calling the helpline UAN, and also by visiting the FBR’s website www.fbr.gov.pk. CRM also helps in analyzing the kind of issues that are frequently reported and time taken to resolve an issue.
Through the development of Iris Software Utility, frequently reported issues can now be resolved over the phone when a taxpayers calls on helpline. The Iris Utility is linked with NADRA (National Data Base and Registration Authority) database and automatically fetches all data to be updated in the Iris system. Relevant information that can be updated in the system using this facility includes date of birth, special person credit, senior citizen credit, name correction, CPR (Computerized Payment Receipt) issues and Income Tax return information.
The Chairman was further told that the FATE Wing had conducted a number of trainings of Contact Center employees for capacity building and three different manuals were written on Professionalism and Courtesy, Income Tax Return Filing and related issues as well as on Sales Tax and FED Return and related issues. The first training was imparted in “Professionalism and Courtesy” to acquaint the agents in basic etiquette while talking to clients so that all agents use standard greetings, place clients on hold properly and use a standard closing. Based upon this training, one call of each agent is monitored by the respective supervisor and a score is given. The second training introduced basic tax laws related to return filing and wealth statement. Agents were given a walk-through in Iris and explained different provisions of law. The third training introduced basic Sales Tax and FED return filing and related issues. Agents were given a walk-through in Sales Tax Portal and information that needed to entered in different Annexes.
Dr. Fazal Muhammad Abrejo further told the Chairman that due to strict monitoring by FATE Wing, induction of new agents in the contact center and development of software utility for resolution of complaints, the number of dropped calls had gone down from 50% in Oct 2016 to less than 2% in April 2017. The average hold time—the time a person remains on the line before an agents answers the call on helpline UAN—had also gone down from 30 minutes in Oct 2016 to less than 30 second in April 2017.
The Chairman was informed that previously there was no CRM (Customer Relationship Management) software in place at FBR through which a taxpayer could lodge a complaint either by calling or visiting the website. Consequently, it was also not possible to monitor the kind of issues that are frequently reported and time taken to resolve an issue. The installed CRM has the capacity to track, monitor, and archive issues reported by the taxpayers. During Jan-April 8854 cases have been resolved. An email backlog of 1500 cases that was pending for months was also taken care of.
On average, 180-200 email are received each day on helpline@fbr.gov.pk. Out of these, 75% of issues are resolved within 24 hours. Rest of the issues that require escalation to technical teams are resolved within 3 working days. Taxpayers can now also submit and track the status of their applications by visiting FBR’s website, www.fbr.gov.pk. Before submitting online complaints, they are also guided regarding the issue they select from the dropdown menu.

 

Hamid Raza Khan
Secretary (PR-FATE)

May 29, 2017 Collection of Duties/Taxes on 30 & 31st May, 2017
All field offices of Federal Board Revenue will remain open and observe extended working hours on May 30th and 31st 2017 until 6:00pm for collection of duties/taxes.
 
                 Field offices of Federal Board of Revenue has established liaison with the State Bank of Pakistan, National Bank of Pakistan and authorized branches of National Bank of Pakistan in their jurisdiction to ensure transfer of tax collection from these branches before or on 31-05-2017 to the respective offices of State Bank of Pakistan on the same date so as to account for the same toward the collection for the month of May, 2017.
 
Hamid Raza Khan
Secretary (PR-FATE)

May 10, 2017 Chairman FBR Foundation launches Foundation's membership drive

Chairman FBR and FBR Foundation Dr. Muhammad Irshad has launched the membership drive of FBR Foundation formed recently to provide the serving and retired FBR employees an ideal platform to utilise their creative faculties and work collectively to resolve their health, education and housing related issues.

  The membership drive was launched at a ceremony held in the FBR House with Chairman Dr. Muhammad Irshad in the chair. CEO of FBR Foundation, Mr. Saleem Ahmad Ranjha and Members of the FBR Board and senior officers were also present. Chairman FBR filled out and signed the membership form along with naib qasid in his office, Muhammad Azam who became the second member of the Foundation.

  Speaking on the occasion, Chairman FBR who is also Chairman of FBR Foundation lauded the quick work being done by the newly-formed Foundation on various fronts and urged the CEO to quickly plan some strategy to address the longstanding issues, particularly healthcare, being faced by the low-cadre retired and serving employees of FBR. He desired the Foundation should reach out to the these employees and meet their expectations which have risen sharply after the welcome foundation of the body. He hailed what he called an admirable level of interest, support and encouragement shown by the senior hierarchy within FBR for the Foundation and hoped the Foundation would measure up to their expectations.

  Later, CEO FBR Foundation Mr. Saleem Ahmad Ranjha briefed the Chairman and participants of the meeting about various initiatives taken in recent days by the Foundation to resolve the health-related issues of the serving and retired FMR employees. He said various options and strategies were being explored and studied to launch projects to resolve the education and housing related issues as well.
 Member Administration FBR Mr. Majid Qureshi, Member Operations FBR Mr. Rehmatullah Wazir, Member SPR&S FBR Mr. Nasir Masroor Ahmad and others also spoke on the occasion and gave various proposals and suggestions for the welfare of FBR employees under the umbrella of FBR Foundation.














Hamid Raza Khan
Secretary (PR)

May 09, 2017 FBR launches directory to monitor tax collection from withholding agents

Federal Board of Revenue (FBR) has launched a digital directory across the country for the withholding agents.

The directory would serve as a management information system (MIS) to monitor real-time tax collection received under various sections of withholding tax. The system has the capability to analyze current withholding data with historical withholding collections. It enables FBR to broaden the withholding tax regime by enforcing the withholding agents to compliance with the tax laws. FBR can benefit from this system by increasing revenue collections from withholding tax regime, and reducing the tax evasion pertaining to non-compliant withholding agents.

The salient features of the directory include Withholding Tax Collection Report (RTOs/LTUs); Withholding Tax Collection Report (Range/Units); Sectorial Withholding Tax Collection Report; Section wise Withholding Tax Collection Report; Withholding Agent’s Monthly Tax Collection Report; Withholdee’s Monthly Tax Collection; Graphical Dashboards; Comparison of Withholding Tax Collection with Preceding Year’s Withholding Tax Collection; and Sending Reminders to field officers for enforcement.

A practical demonstration of the directory was also arranged in the FBR House for Chairman FBR Dr. Muhammad Irshad, Member IR Operation and team. The Chairman FBR appreciated the real time availability of Withholding data and hoped the use of Digital Directory would enable the Tax Collectors to take real time decisions which will subsequently improve the tax collection.
 

Hamid Raza Khan
Secretary (PR)

May 02, 2017 FBR fetes outgoing Members on retirement

A meeting of the Board-in-Council of FBR was held with Chairman FBR Dr. Muhammad Irshad in the chair to bid farewell to Ms. Raana Seerat, Member Taxpayers Audit FBR, and Mr. Shahid Zamam, Member Accounting FBR, on their retirement from service. 

In line with the tradition in FBR, the BiC meeting attended by all FBR Members paid glowing tributes to Ms. Raana Seerat (BS-22) and Mr. Shahid Zamam (BS-21) for their meritorious services for the promotion of public policy and tax culture while working on various senior positions in the Board and field formations of FBR. The Members shared their reminiscences of pleasant memories and experiences while working with the honourably retired officers. 

Both the outgoing Members, speaking on the occasion, expressed their gratefulness to the Almighty God for enabling them to complete remarkable phases of their lives with dignity and pride, and spoke profusely of the enabling and equally challenging work environment in which they shouldered their multifarious responsibilities in various positions in FBR.    

The Chairman, FBR in his remarks appreciated the services of outgoing Members, their hard work and commitment to the organization. The Chairman and all the Members highlighted the moral values and high professional standards practiced and maintained by the outgoing officers and unanimously praised the high level of integrity and honesty exhibited by them during their entire career.  The Chairman emphasized that the retired officers with their enriched experience behind them must continue contributing to the society. He wished them healthy and prosperous time in future.

At the end, the Chairman, FBR presented souvenirs and flower bouquets to the outgoing Members of FBR. 











 

Hamid Raza Khan
Secretary (PR-FATE)

Apr 27, 2017 FBR striving to achieve revenue collection target, NMC officers told

Federal Board of Revenue (FBR) is making concerted efforts to meet the revenue collection targets and the officers and field formations of FBR are exerting themselves with full energy and vigour in the ongoing last quarter which is always the most crucial and productive in terms of meeting the revenue collection target and mobilizing resources to drive socio-economic agenda of the government.
This was stated by Chairman FBR Dr. Muhammad Irshad while addressing the participants of the 106th National Management Course (NMC) of the National School of Public Policy during their visit to FBR House today. He explained that as compared to last year when FBR achieved unprecedented revenue growth, this year the government had decided to follow a growth-oriented approach by giving major subsidies in the oil, export and agri sectors which had a drastic effect on the revenue collection efforts. "These concessions and subsidies are the conscious decision of the government and without them, we would have been comfortably able to register 17 per cent revenue growth," he said in response to a question by a participant of the course.
Earlier, Member Inland Revenue Policy Dr. Muhammad Iqbal gave a detailed presentation to the visiting officers on 'Strategic View, Ongoing Issues
and Future Prospects of FBR' in which he explained the functions and organizational structure of FBR with a focus on Inland Revenue Service and dilated on the major problems of taxation system and the concordant issues, challenges and the way forward.
In a separate presentation on 'Functioning of Customs and Future Strategic Vision', Member Customs FBR Muhammad Zahid Khokhar spoke on the historical evolution of Customs Law, types of laws implemented by Customs, functions of Customs, Pakistan Customs revenue contribution, anti-smuggling performance, major challenges and FBR's response to them.
Later, an interactive Q&A session followed during which visiting officers asked FBR management keen questions on dynamics of fiscal policy and taxation. Commemorative shields were exchanged on the occasion.

 

Hamid Raza Khan
Secretary (PR)

Apr 26, 2017 Pakistan and Bulgaria arrives at agreement on avoidance of double taxation and prevention of fiscal evasion

 Pakistan and Bulgaria today initialed the Agreement for Avoidance of Double Taxation and Prevention of Fiscal Evasion with Respect to Taxes on Income (ADTA) after the conclusion of second round of negotiations at Islamabad. The initialing ceremony was overseen by Dr. Muhammad Irshad, Chairman Federal Board of Revenue and H.E., Mr. Roumen Pirontchev, the Ambassador of Bulgaria to Pakistan. Mr. Mohammad Iqbal, head of Pakistan delegation and Mrs. Iskra Slavcheva, head of Bulgarian delegation initialed the ADTA.

 Speaking at the occasion, Dr. Muhammad Irshad, Chairman FBR, said that the ADTA between the two countries will reduce tax impediments to cross-border trade and investment by assisting taxpayers and tax administrations of the respective countries. The ADTA between Pakistan and Bulgaria will help in increasing bilateral trade and investment besides promoting exchange of goods and services and movement of capital and persons between the two countries.
     It will also provide certainty of tax treatment in each country so that the investors are free from any fear or apprehension. Moreover, through the exchange of information mechanism, information could be obtained on request basis for the administration or enforcement of the domestic laws which will help minimize the possibility of tax evasion. H.E., Mr. Roumen Pirontchev, the Ambassador of Bulgaria to Pakistan, thanked FBR for the warm hospitality it had extended to the visiting delegation. He underscored the significance of the ADTA between Pakistan and Bulgaria and said that it will go a long way in strengthening the bilateral relationship between the two countries.
Both Pakistan and Bulgaria will now complete their respective internal procedures for the signing and ratification of the ADTA.


 

Hamid Raza Khan
Secretary (PR)

Apr 21, 2017 FBR launches Customer Complaint Management system

Federal Board of Revenue (FBR) has launched a state-of-the-art Customer Relationship Management (CRM) system to respond to queries and complaints of taxpayers and general public promptly and efficiently.
"Our customer care and facilitation services are now venturing into a more response regime where all queries, complaints and concerns of our valued taxpayers will be responded to within 48 hours through the CRM," said Chairman FBR Dr. Muhammad Irshad while inaugurating the Complaint Management System here at the FBR House.
He said the installation of the CRM was a great leap forward and a vast improvement on the previous arrangement which lacked a proper mechanism for tracking, categorizing, monitoring and archiving taxpayers complaints which took two to three months for their resolution. "In a very short span of time, we focused on these problems and came up with solutions that have significantly improved taxpayer facilitation," he said.
Earlier explaining major features of the CRM, Member Information Technology FBR Ms. Nausheen Javed Amjad disclosed that with the installation of the CRM, the number of agents in our calls center and email teams had also been increased to meet the increased demand at peak hours. Similarly, training manuals in professionalism and courtesy, Income Tax, Sales Tax & FED had also been prepared and staff trained in them to improve quality for calls received and emails responded. The hold time had been reduced to 30 seconds while 80 % emails were being responded within 24 hours. Due to success of CRM, it had been introduced at field offices of FBR as well to digitally communicate with FBR (HQ) regarding software-related issues.
Meanwhile, Chairman FBR Dr. Muhammad Irshad had a busy day as he launched and introduced various projects and initiatives, including inauguration of a daycare centre, newly-established conference rooms and administration of oath to Dr. Saleem Ahmad Ranjha on his appointment as the first CEO of FBR Foundation. Earlier, he accompanied Special Assistant to PM on Revenue Senator Haroon Akhtar Khan who inaugurated a special designed and constructed ramp at the entrance of FBR House to facilitate entry of physically handicapped visitors. Both the dignitaries also planted saplings in the lawns of the FBR House. A newly-constructed driveway leading the gate at the back of FBR House to the main building was also inaugurated. At a separate ceremony, selection of FBR employees and Revenue Division for performance of Haj was also made through a ballot. Later, Senator Haroon Akhtar Khan and Chairman FBR Dr. Muhammad Irshad had a brief interaction with the media persons whose queries about revenue collection efforts of FBR and other economic and fiscal policy issues were answered. Copies of recently updated and published tax law books and brochures of FBR as well as Annual Report for the year 2016 by the Directorate General of Intelligence & Investigation Inland Revenue were also presented to media persons.














































 

Hamid Raza Khan
Secretary (PR)

Mar 29, 2017 FBR activates dispute resolution forum; ADRC panels for 15 cities notified

Federal Board of Revenue (FBR) on the advice of Tax Reforms Commission has activated the forum for Alternate Dispute Resolution under the existing legal framework, in view of the fact that presently 27,000 appeals are pending before Appellate Tribunal Inland Revenue (ATIR) and 5,000 cases before the Customs Tribunal.
It may be added that approximately 13,000 cases are pending before various High Courts while around Rs 300 billion revenue is stuck up in appeals. Realizing the enormity of huge stock of appeals and gigantic target for the last quarter of fiscal year 2016-2017, FBR has notified panels of professionals including members of civil society having impeccable integrity have been included in the panel for dispute resolution.
Alternate Dispute Resolution Committees ADRCs shall be formed within 60 days of receipt of application from taxpayers. The ADRCs shall furnish its recommendation within 90 working days. The recommendations of ADRCs shall be assented or otherwise by FBR within 90 days and if no decision is taken by FBR after the expiry of 90 days, the recommendation of ADRCs shall be binding. In this connection ADRC panels for 15 cities have been notified which will be helpful in resolving pending tax disputes through alternate dispute resolution mechanism. The Tax Reform Commission had played pivotal role in activating these forums which were dormant since more than one decade.
 

Hamid Raza Khan
Secretary (PR), FATE Wing

Mar 09, 2017 FBR clarifies news reports regarding tax returns filed this year

Federal Board of Revenue has rejected claims of reduction in the number of Income Tax returns filed for the current year as compared with the last year. Certain news reports and opinions appearing in the print and electronic media on the subject have pointed out that the returns received by the FBR for the current year i.e. tax year 2016 are above one million whereas the returns received for the tax year were above 1.2 million and hence there is a decline of around two hundred thousand in the number of returns received this year. FBR has termed the above referred reports and opinions as misleading and based on a lack of understanding of the return filing cycle. It needs to be understood that there is no cut-off date for filing of Income Tax returns. Income Tax law does provide a due date for filing of returns but the taxpayers are allowed to file their returns after the lapse of the due date and sometimes file their returns for a tax year several years after the end of the tax year. A meaningful comparison of the number of returns filed for a year with the preceding year has to be for a given date because the returns for the preceding year continue to be filed even in the next year. By today the 9th of March 2017 FBR has received 1,039,291 returns that are 172.097 more than the 867,194 returns received for the tax year 2015 by the same date i.e. 9th of March 2016. Returns for tax year 2015 continued to be filed after this date and by 30th June 2016 the number of returns received became 1,028,611 and 1,202,634 by 9th of March 2017. It is therefore obvious that the figures being presented to the public by the sections of the print and electronic media do not compare apples to apples and are misleading.
Federal Board of Revenue for the information of the critics and the public at large would like to explain the reasons for the trend of return filing observed for the last year i.e. tax year 2015. The Government has introduced a scheme of differential taxation under which the non-filers of returns are subjected to a higher rate of withholding taxes on various economic transactions. This scheme was introduced as a step to create a disincentive for the non-filers by increasing their cost of doing business through higher taxation. The scheme has yielded results and the number of return filers has increased substantially over a period of three years under the present government. In order to implement this scheme FBR issues an Active Taxpayers List that is available on its website and the withholding agents are required to use this list to determine the status of filing of return by an individual or an entity so that the appropriate rate of withholding tax can be applied. Income tax rules provide that the Active Taxpayer List on the basis of returns for the latest tax period is to be issued on the first day of March following the due date of filing of returns for that tax period. Prior to the first of March the Active taxpayers List is maintained on the basis of return filed for the last tax year and not the current tax year for which the return became due. Therefore, up to the 1st of March 2017 when the Active Taxpayers List was being maintained on the basis of returns filed for the tax year 2015 the taxpayers wishing to get their names included in the Active Taxpayers List had an incentive to file the returns filed for the tax year 2015 rather than for the tax year 2016. That explains the phenomenon of receipt of a large number of returns after the due date of returns for the tax year 2015 and even after the becoming due of the returns for tax year 2016. With effect from 1st of March 2017 the basis for including the name of a taxpayer in the Active Taxpayers List has been changed from the returns for tax year 2015 to the returns for tax year 2016 and FBR expects and anticipates that in the coming days the taxpayers becoming cognizant of the change in Active Taxpayer List will start filing returns for the tax year 2016 in large numbers. Comparison of returns filed to date inspires confidence that the number of returns filed for the tax year 2016 will be substantially higher than the number of returns filed for tax year 2015. FBR is also devoting great attention to broadening of the tax network by utilizing the data of significant economic transactions available with it and the field offices have also been given targets in this regard. FBR also wishes to remind the critics that the returns for the tax year 2015 were also received by it due to its policy and administrative initiatives and the gains in this regard will not only be consolidated but also expanded.
 



Dr Muhammad Iqbal
Official Spokesperson FBR

Mar 02, 2017 No suspension of audit, says Chairman FBR

Federal Board of Revenue (FBR) has clarified a news item published in a section of the press claiming that the FBR has decided to suspend the audit of taxpayers for 30 days. 

In a statement released here today, FBR has clarified that the Chairman FBR has not given any such statement regarding suspension of audit cases for the period of 30 days during his visit to FPCCI as reported and all news reports to this effect are untrue and baseless

Hamid Raza Khan
Secretary (PR)

Jan 23, 2017 New software leads to 50% growth in sales tax deducted at AG offices

A dedicated software launched across all district accounts offices in July last year has resulted in an impressive 50 per cent growth in collection of sales tax withheld by AG offices from the vendors of the government departments.
"I must commend the lead role of both the current and ex-Controller General of Accounts for ensuring the successful launch of the system across all District Accounts Offices, which has now translated into over 50% growth in collection of sales tax withheld by AG Offices from the vendors of the government departments, in the period July to December, year on year basis," said Dr. Muhammad Irshad, Chairman FBR as well as Member, Inland Revenue (Operations), while addressing a special event arranged at FBR House.
The event was arranged under the auspices of the FBR’s Inland Revenue Operations Wing for acknowledgement and recognition of the cooperation extended by the Controller General of Accounts Office and its MIS team for development and launch of the SAP-withholding (Sales) tax (Automated) System for deduction of 1/5th of withholding sales tax from venders of the Government Departments whose bills are being processed through AG/AGPR offices. The event was arranged by the IR-Operations Withholding team headed by Ms Mahbooba Razzaq, Chief Withholding and was attended by senior officers of both the Controller General Accounts Office and lnland Revenue Operations Wing of the FBR.
Dr. Muhammad Irshad expressed high gratitude to Mr Asif Ali, the Ex-Controller General of Accounts, who took key decision, during his tenure, at the request of the FBR, to address the issue, identified by the Inland Revenue Operations Wing. He also thanked Hafiz Muhammad Tahir, the current Deputy General Accounts, for his continued support. The Member IR-Ops also heaped huge praise on Mr. Ammar Naqvi, the Director General (MIS/FABS), who along with his MIS team, played a crucial role in developing, testing and launching of the system across the country.
Dr. Muhammad Irshad requested the CGA team for continuous improvement of the system, so that operational issues reported at District Accounts Offices, were addressed. He also urged the current Controller General of Accounts, to extend the cover of the current system to bring government projects, both provincial and federal, under the current system. The new measure, with the collaboration of the CGA Office, should further strengthen mechanism for enhancement of the State Revenue. FBR has plans to establish such relationship with the other withholding partners as well. Some headway has been made in this regard with the Excise & Taxation department for the transfer of online data in respect of section 231B and 234. In this connection meeting will all the Provincial Secretaries, Excise & Taxation is likely to take place in near future. Initial work has been finalized with the Secretary Excise and Taxation, Sindh.

Mrs. Shagufta Khanum, the Controller General Accounts appreciated the FBR’s gesture for recognizing the efforts of the CGA team and expressed that the collaboration would be further deepened in future.
Later, during the event, in recognition of the cooperation extended, FBR shields were given away to Mrs. Shagufta Khanum, the current Controller General of Accounts, Mr. Asif Ali, the Ex-Controller General of Accounts and Hafiz Muhammad Tahir, the Deputy Controller General of Accounts. The Certificates of Appreciation were also distributed to Mr. Ammar Naqvi, the Director General (MIS/FABS) and the team, who played a key role in ensuring the successful launch of the automated system.
The event was also attended by Ms. Nausheen Amjad, Member (FATE), FBR, Mr. Abdul Hameed Memon, Chief (ST), Mr. Yousuf Hyder Shaikh, Chief (Revenue & Operations), Mr. Abdul Khalique Shaikh, Secretary (Withholding-I) and Ms. Romana Alam, Secretary (Withholding-II) and other officers.



 

Hamid Raza Khan
Secretary (PR-FATE)

Jan 19, 2017 Services of Nisar as FBR chairman hailed; given warm farewell by FBR officers

Glowing tributes were paid to retired FBR Chairman Nisar Muhammad at a farewell function arranged by the Members and officers of FBR here in the capital.
Special Assistant to Prime Minister on Revenue Senator Haroon Akhtar Khan also joined the entire senior FBR management in giving a befitting send-off to Mr. Nisar Muhammad who joined FBR in 1982 as a young CSS officer and came to occupy the highest office in the organisation through his professional competence, personal acumen and exemplary leadership skills honed in an illustrious career spanning over 34 years.
Speaking on the occasion, Senator Haroon Akhtar Khan described the outgoing chairman as a solid professional who always led the way in performing the prime duty of revenue generation and resource mobilisation. He said the Chairman had the ability to not only drive revenue growth but also ensured a unity of purpose and highest work ethics during his stewardship of the FBR.
Member Operations and acting Chairman FBR Dr. Muhammad Irshad also hailed the services of Nisar Muhammad in providing all-out support to further modernise and enhance the capacity of Inland Revenue Service and creating an enabling environment for the officers to work optimally for resource mobilisation.
Speaking on the occasion, outgoing Chairman Nisar Muhammad thanked his friends and colleagues in FBR for giving him a memorable farewell. He said serving FBR was a great honour and heading the organisation even greater given the amount of support and cooperation he received from the entire FBR organisation and particularly the senior hierarchy which stood behind him in every endeavour to enhance the revenues and meet the revenue collection targets. He said he felt grateful to the Almighty God for all the honours, respect and dignity with which he was able to complete his tenure in civil service.
Earlier, Member Administration Mr. Majid Qureshi, Member Customs Mr. Nasir Masroor and Member HRM Mr. Rozi Khan Burki also spoke on the occasion and paid rich tributes to Mr. Nisar Muhammad. Towards the end, souvenirs, gifts and a shield were presented to him.

Hamid Raza Khan
Secretary (PR), FATE Wing

Jan 06, 2017 FBR fetes Member Accounting Seema Majid on retirement

A meeting of the Board-in-Council of FBR was held with Chairman FBR Mr. Nisar Muhammad Khan in the chair to bid farewell to Ms. Seema Majid, Member Accounting FBR, on her retirement from service. 

In line with the tradition in FBR, the BiC meeting attended by all FBR Members paid glowing tributes to Ms. Seema Majid (BS-21) for her meritorious services for the promotion of public policy and tax culture while working on various senior positions in the Board and field formations of FBR. The Members shared their reminiscences of pleasant memories and experiences while working with the honourably retired officer. 

Ms. Seema Majid, speaking on the occasion, expressed her gratefulness to the Almighty God for enabling her to complete a remarkable phase of her life with dignity and pride and spoke profusely of the enabling and equally challenging work environment in which she shouldered her multifarious responsibilities in various positions in FBR. 
The Chairman, FBR in his remarks appreciated the services of Ms. Seema Majid and her hard work and commitment to the organization. The Chairman, FBR and all the Members highlighted the moral values and high professional standards practiced and maintained by the outgoing officer and unanimously praised the high level of integrity and honesty exhibited by her during their entire career.  The Chairman emphasized that the retired officer with her enriched experience behind her must continue contributing to the society. He wished her a healthy and prosperous life in future.
At the end, the Chairman, FBR presented souvenirs and flower bouquets to the outgoing Member of FBR.
 
 
 
   

 

Hamid Raza Khan
Secretary (PR), FATE Wing

Jan 05, 2017 FBR selects 93,277 tax cases for audit through computerised ballot



Hamid Raza Khan
Secretary (PR-FATE)