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To ensure flow
of information to the stake holders that
is timely, relevant and of high quality.
Liaison with the electronic and print
media of the country for all the
updates, news and events.
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To receive the
information and queries from the
taxpayers regarding procedural and
technical difficulties being faced by
them in meeting the tax obligations and
to respond by rendering them advice in
removing such difficulties.
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To promote
‘cultural change’ in FBR as tax
officials must adopt a more assisting
and facilitating attitude towards
taxpayers rather than traditional
confrontational mode.
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Preparation and
publishing brochures, guides, and
material related to all taxes for the
facilitation general public at large,
the taxpayers and the tax authorities.
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To simplify tax
return forms and other forms for the
facilitation of tax payers.
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To maintain a user
friendly website providing maximum
information to the stake holder
regarding tax laws, procedures, and
facilitation brochures and forms.
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Arranging and
organizing tax awareness seminars,
employee workshops and question answer
sessions.
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To assist
administration wing in establishing
about 65 Tax Facilitation Centers (TFC’s)
all over the country.
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Establishing
information spots, mobile information
units for facilitation of the taxpayers.
-
Liaison with the tax
payers representatives such as chamber
of commerce, trade bodies through
awareness seminars, workshops etc.
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Responding to the
queries of tax payers and general public
related to all the taxes through the
helpline desk via telephone, e-mail, fax
and letters.
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Representation to the
Chairman FBR: A Grievance Cell under
Section: (7) the FBR Act to be
established at the FATE wing as per
decision of the FBR’s board in council
to receive and process applications
regarding the grievances of any person
aggrieved by any action done or taken
for the enforcement of the fiscal laws
or any notification issued by the
Federal Government or due to any act of
maladministration, corruption and
misbehavior by any officer or employee
of the Board or any unnecessary delay or
hardship caused due to any
administrative process. And submit a
final report to the Chairman FBR for
decision.
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Tax Awareness
seminars: Seminars will be organized in
all major urban stations in
collaboration with local representatives
of trade and industry. FBR leadership
will explain the changes introduced and
the future course of action to be
followed by Q&A session. Members of
professional bodies and other segment of
intelligentsia will be invited.
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Employee workshops:
will be organized in all major cities
where FBR leadership along with field
managers will hold interactive sessions
with the employees to get latest feed
back about their feelings and response
to the reform process.
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Website: FBR website
will be revamped and updated to provide
latest information to the stake holders.
Pakistanis living abroad must be able to
access latest changes in Tax laws,
foreign investors can be diverted
through a user friendly website.
