FBR launches Customer Complaint Management system
Federal Board of Revenue (FBR) has launched a state-of-the-art Customer Relationship Management (CRM) system to respond to queries and complaints of taxpayers and general public promptly and efficiently.
Meanwhile, Chairman FBR Dr. Muhammad Irshad had a busy day as he launched and introduced various projects and initiatives, including inauguration of a daycare centre, newly-established conference rooms and administration of oath to Dr. Saleem Ahmad Ranjha on his appointment as the first CEO of FBR Foundation. Earlier, he accompanied Special Assistant to PM on Revenue Senator Haroon Akhtar Khan who inaugurated a special designed and constructed ramp at the entrance of FBR House to facilitate entry of physically handicapped visitors. Both the dignitaries also planted saplings in the lawns of the FBR House. A newly-constructed driveway leading the gate at the back of FBR House to the main building was also inaugurated. At a separate ceremony, selection of FBR employees and Revenue Division for performance of Haj was also made through a ballot. Later, Senator Haroon Akhtar Khan and Chairman FBR Dr. Muhammad Irshad had a brief interaction with the media persons whose queries about revenue collection efforts of FBR and other economic and fiscal policy issues were answered. Copies of recently updated and published tax law books and brochures of FBR as well as Annual Report for the year 2016 by the Directorate General of Intelligence & Investigation Inland Revenue were also presented to media persons.